We are excited to announce the addition of Aubrey Sumlin to the IAS recruiting team. Aubrey will be responsible for leading a growing team of recruiters while transforming the operation for a more centralized and consistent experience for our valued adjusters. Her background across multiple IA firms has given her a good perspective on what works best in today’s market.
Aubrey has three key initiatives she wants to deliver for IAS:
- We need to build and improve our relationships with our adjuster partners. We have created an inconsistent experience for our adjusters and need to invest in creating a stronger bond. This means staying connected to them as their capacity and capability changes, communicating consistently what is going on across the entire company, and proactively setting them up for success within IAS.
- We need to improve the onboarding experience for new front-line adjusters. Our historic decentralized approach made the process vary from adjuster to adjuster. We are moving more of the onboarding of adjusters into the recruiting team’s functional space to ensure each partner has a consistent experience and our operations team has more time to spend with the guys in the field.
- We need to better understand our adjuster partner’s capabilities. We have an amazing team of people servicing our clients and many times we could be using them more if we had a better inventory of their capacity, skills, and experience. The recruiting team is going to engage with the adjuster community to make sure we truly understand how best to work with each person in the field across the company.
Aubrey noted “I am extremely excited to be a part of the IAS team. The recruiting department is and will continue expanding. We will work to build and maintain the relationships from the front-line adjusters to the operations team, and all throughout the company. With some new processes, we are going to make the onboarding process as smooth as possible for every party involved. From here on out the recruiting team will strive to better the overall outcome for our carrier and adjuster partners. I’d personally like to give a huge thanks to everyone for welcoming me with open arms. I am looking forward to a bright future here at IAS.” Feel free to reach out to Aubrey at ASumlin@iasclaims.com.