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Meet Our Executive Management Team

Representing the most experienced professionals in the claims industry.

Don Stephens, CPCU

National Vice President

Don Stephens is the National Vice President of IAS Claim Services and has held this position since beginning with the company in May 2008. Don is involved in all aspects of IAS operations - from marketing, developing new and innovative programs and processes, client lead contact, overseeing day-to-day claims and catastrophe claims operations, recruiting and much more. He has his hand in virtually every aspect within the company and offers a wide range of skills and talents to the team at IAS.

Don’s career in the claims industry spans over 35 years when he began with Indiana Insurance Company in 1978 as a multi-line field adjuster. He later went on to work for USAA for 19 years, initially as a casualty field adjuster and eventually to a leadership role as Director of Insurance. While at USAA, Don was selected from a significant number of candidates throughout the company into a claims management intern program designed to train and develop those with leadership potential to become district managers. Don left USAA in 2003 to join an independent catastrophe claims adjusting company for five years before coming on board at IAS Claim Services.

Don earned his B.S. in Business Administration from Indiana State University and later obtained his MBA in Business Administration from The University of Texas at San Antonio. Don has also earned a CPCU designation (Certified Property Casualty Underwriter) and holds adjuster licenses in Texas, Florida and California. He is involved in several claims insurance organizations including the San Antonio Claims Association where he currently serves as Vice President of Membership and is a member of the Alamo Chapter of CPCU.

Outside of work Don enjoys creating and playing music with his band, a hobby he also shares with one of his two sons and spends time watching his other son play football for Texas Christian University (TCU). Don is also a fourth-degree black belt in martial arts and is active in Crossfit. He is involved with the United Methodist Church and does volunteer work from time to time.