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Tuesday, Februrary 22nd, 2010 (CLAIMS MANAGEMENT) -- Technology continues to profoundly transform the insurance industry, and its use improves operations and lowers costs. However, the combination of an aging workforce and difficulty attracting, recruiting, and training adjusters makes it hard to keep talented people ready to meet the needs of both policyholders and insurance companies.
most seasoned claims professionals came up in the age of paper files, clipboards, calculators, Polaroids and tennis balls on a string. The tech evolution in the industry is forcing them to learn the use of laser measurement, laptops, smartphones, GPS and online dashboards—often on the fly. For some adjusters, the tech learning curve has been overwhelming, and they have opted instead for retirement. Others have begun teaching themselves or learning from the next generation of adjusters.
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